Delivery & Returns
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. All returns will need to be arranged from our end, via our Online Self Return Form. We are unable to make exchanges for online purchases.
Returns are applicable to full priced items only. We do not allow returns, exchanges or refunds on sale items. If the promotion has a minimum purchase requirement, the promotion will no longer apply when partial returns are made. The refunded amount will exclude that of the promotional amount.
Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics.
We will require your cooperation and understanding in adhering to the packing requirements and regulations prior to returning the goods to us. Please find the regulations here: https://easyparcel.com/my/en/packaging/
Should you opt for a self-return arrangement that is not arranged through us, we will not bear any responsibility for the loss and damage of the goods shipped to us. All returns will need to be arranged from our end, via our Online Self Return Form
MY orders can be sent back to us free of charge with EasyParcel; Poslaju or Pgeon Drop Off Point or Home Pick Up.
Orders cannot be returned to any Superdry store. Items cannot be returned to a Superdry concession or franchise. All returns must be accompanied by an invoice. Refunds will be processed to the original payment card.
We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. Products that have been personalised for you, including items that have been tailored or altered will not be accepted as returns. We are unable to accept the return of any item where there is evidence that these instructions have not been followed. Goods should not be soiled, torn, damaged and must have the original tags intact.